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Latest Policy
Privacy Policy
INFORMATION WE COLLECT
Personal Information
We may collect personal details such as your name, email address, phone number, company name, job title, and payment information when you book a demo, contact us, or engage our services.
Business Data
When we deliver services, we process business information you authorise us to access — including CRM records, lead enquiries, conversation transcripts, booking data, and integration credentials.
Device and Usage Data
We automatically gather data on how you interact with our website, including your IP address, device type, operating system, browser type, pages visited, and navigation behaviour.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, remember preferences, and analyse site traffic. You can manage cookie settings through your browser.
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HOW WE USE YOUR INFORMATION
We use your information to deliver, operate, and improve our services.
Service Delivery: Your data helps us build and run the AI automation systems you've engaged us for — including lead response, qualification, booking, and CRM synchronisation.
Customer Support: If you contact us, we may use your information to address and resolve your concerns.
Improvement and Development: We analyse anonymised usage patterns to improve EXELVO's features, performance, and security.
Security and Fraud Prevention: We use information to maintain the safety and integrity of our services, including monitoring for suspicious activity.
Legal Compliance: We process data where required by applicable law, tax regulations, or legitimate legal requests.
We do not sell your personal data. We do not use your client conversations to train AI models.
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DATA SHARING AND DISCLOSURE
We do not sell or rent your personal information to third parties. However, we may share data under the following circumstances:
Service Providers: We share data with third-party vendors who help us operate EXELVO — including AI platforms (OpenAI, Anthropic, Google), CRM tools, payment processors, and hosting providers. All are bound by confidentiality agreements. Full list available at /subprocessors.
Legal Requirements: We may disclose information if required to do so by law or in response to valid legal requests.
Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
With Your Consent: We may share data with additional parties when you explicitly authorise us to do so.
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DATA SECURITY
We take reasonable and industry-standard measures to protect your data from unauthorised access, disclosure, alteration, or destruction.
Our security controls include TLS 1.3 encryption in transit, AES-256 encryption at rest, restricted access on a need-to-know basis, full audit logging, and credential rotation on personnel changes.
For a full breakdown of our security practices, visit /security.
However, no online service is entirely secure, and we cannot guarantee the absolute security of your information.
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YOUR DATA RIGHTS
You have rights regarding your personal information, including:
Access: You may request access to the data we hold about you.
Correction: If your data is inaccurate, you can request corrections.
Deletion: You can request the deletion of your personal information, subject to legal and contractual obligations.
Portability: You can request a copy of your data in a portable, machine-readable format.
Objection: You can object to certain uses of your data, including marketing communications.
Opt-Out: You can opt out of data collection for specific purposes such as personalised marketing.
To exercise any of these rights, email us at info@exelvoai.com. We respond to all verified requests within 30 days.
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THIRD-PARTY SERVICES AND AI PROCESSING
EXELVO uses enterprise-grade AI providers including OpenAI, Anthropic, and Google to power our services. These providers are SOC 2 compliant and do not retain customer data for model training when configured through our infrastructure.
We also integrate with CRMs, booking platforms, and messaging systems at your direction. Your data flows through these systems under their respective privacy policies.
A complete list of third-party sub-processors is maintained at /subprocessors and updated whenever vendors change.
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COOKIES AND TRACKING
Cookies are small text files stored on your device when you visit a website. They help the site function properly, remember your preferences, measure performance, and improve your experience.
This section explains what cookies we use, why, and how you can control them.
Types of Cookies We Use
Essential Cookies: Required for the website to function properly. These enable core features like security, authentication, booking widget loading, and form submission. You cannot opt out of essential cookies without breaking site functionality.
Analytics Cookies: Help us understand how visitors interact with our site — which pages are viewed, how long people stay, where they came from. Data is anonymised and aggregated.
Marketing Cookies: Used only if you opt in. They help us measure the effectiveness of our campaigns and show relevant content on other platforms. Disabled by default for EU and UK visitors.
Preference Cookies: Remember settings you choose — such as language, region, or display preferences. These improve your return visits.
Third-Party Cookies
Some features on our site are provided by third parties, which may set their own cookies. These include:
- Cal.com: Booking widget functionality
- YouTube / Vimeo: Embedded video players
- Google Analytics: Anonymous traffic measurement
- Framer: Platform-level analytics and performance
- Cloudflare: Security and bot protection
We do not control third-party cookies. We recommend reviewing the privacy policies of any third-party services you interact with through our site.
How Long Cookies Stay
Session cookies are temporary and deleted when you close your browser. Persistent cookies remain on your device for a set period — typically between 24 hours and 24 months — or until you delete them.
Managing Your Cookies
You have full control over cookies on your device.
Browser Settings: Most browsers allow you to view, delete, or block cookies through their settings menu. Refer to your browser's help documentation.
Cookie Banner: EU and UK visitors see a cookie consent banner on first visit. You can accept all, reject non-essential, or customise your preferences. Your choices can be revisited anytime via the "Cookie Preferences" link in our footer.
Opt-Out Tools: You can opt out of Google Analytics via the Google Analytics Opt-Out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
Impact of Disabling Cookies
Disabling essential cookies will prevent parts of our website from functioning — including the booking widget, forms, and secure login features. Disabling analytics or marketing cookies will not affect site functionality but may reduce how well we can personalise your experience.
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INTERNATIONAL DATA TRANSFERS
EXELVO operates globally across the UK, USA, Australia, and India. Your data may be transferred, stored, and processed in any of these regions. We use Standard Contractual Clauses and equivalent safeguards for cross-border data transfers to ensure your information is protected to the standard of its country of origin.
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DATA RETENTION
We retain your personal data only as long as necessary:
Account data: Duration of active service plus 12 months
Transactional records: Up to 7 years, as required by tax and accounting law
Marketing data: Until you unsubscribe
Conversation and lead data: Held in your CRM — EXELVO does not retain long-term copies
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THIRD-PARTY LINKS
EXELVO may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
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CHILDREN'S PRIVACY
EXELVO's services are intended for business users aged 18 and over. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.
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CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Material changes will be notified via email or on-site notice at least 30 days before taking effect. The "Updated Date" at the top of this policy reflects the most recent revision.
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CONTACT US
For any questions about this Privacy Policy or how we handle your data:
General enquiries: info@exelvoai.com
Parent company: info@parakeeet.ai
EXELVO AI is a product of Parakeeet AI Pvt. Ltd., incorporated in India, with operations across UK, USA, Australia, and India.
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© 2026 EXELVO AI · A product of Parakeeet AI Pvt. Ltd. · All rights reserved.